ConsentPlaceAgent est en ligne. Votre IA vient de se doter d’un syst\u00e8me nerveux. \u2013 Blog Officiel<\/title>\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=DM+Sans:ital,opsz,wght@0,9..40,300;0,9..40,400;0,9..40,500;0,9..40,600;0,9..40,700;1,9..40,400&family=DM+Serif+Display:ital@0;1&family=Bebas+Neue&display=swap\" rel=\"stylesheet\" \/>\n<style>\n :root {\n --orange: #FF6B35;\n --orange-dark: #E8521A;\n --orange-light: #fff3ee;\n --dark: #0a0a0a;\n --dark2: #141414;\n --mid: #555;\n --light: #888;\n --border: #e8e8e8;\n --bg: #ffffff;\n --cream: #FAF7F2;\n }\n\n * { box-sizing: border-box; margin: 0; padding: 0; }\n\n body {\n font-family: 'DM Sans', sans-serif;\n color: var(--dark);\n background: var(--bg);\n line-height: 1.75;\n font-size: 17px;\n }\n\n nav {\n border-bottom: 1px solid var(--border);\n padding: 18px 40px;\n display: flex;\n align-items: center;\n gap: 12px;\n }\n nav img { height: 32px; }\n nav span { font-size: 13px; color: var(--light); margin-left: 4px; }\n\n .hero {\n background: var(--dark);\n padding: 0;\n position: relative;\n overflow: hidden;\n min-height: 520px;\n display: flex;\n flex-direction: column;\n justify-content: flex-end;\n }\n .hero-bg-text {\n position: absolute;\n top: -20px;\n right: -20px;\n font-family: 'Bebas Neue', sans-serif;\n font-size: clamp(180px, 28vw, 340px);\n line-height: 0.85;\n color: rgba(255,107,53,0.07);\n pointer-events: none;\n user-select: none;\n letter-spacing: -0.02em;\n }\n .hero-content {\n position: relative;\n padding: 60px 48px 52px;\n max-width: 900px;\n }\n .hero-eyebrow {\n display: inline-flex;\n align-items: center;\n gap: 8px;\n margin-bottom: 20px;\n }\n .hero-eyebrow .dot {\n width: 8px; 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}\n\n .references { margin-top: 56px; padding-top: 28px; border-top: 1px solid var(--border); font-size: 13px; color: var(--light); }\n .references h3 { font-size: 12px; letter-spacing: 0.1em; text-transform: uppercase; color: var(--light); margin-bottom: 12px; margin-top: 0; }\n .references ol { padding-left: 20px; }\n .references li { margin-bottom: 8px; line-height: 1.5; }\n .references a { color: var(--orange); text-decoration: none; }\n\n em.agent { font-style: italic; color: var(--orange); }\n\n .bottom-nav {\n max-width: 760px;\n margin: 0 auto;\n padding: 32px 24px 60px;\n display: flex;\n justify-content: space-between;\n font-size: 14px;\n border-top: 1px solid var(--border);\n gap: 20px;\n flex-wrap: wrap;\n }\n .bottom-nav a { color: var(--orange); text-decoration: none; }\n .bottom-nav .nav-label { font-size: 11px; letter-spacing: 0.1em; text-transform: uppercase; color: var(--light); display: block; margin-bottom: 4px; }\n<\/style>\n<\/head>\n<body>\n\n<div class=\"hero\">\n <div class=\"hero-bg-text\">AGENT<\/div>\n <div class=\"hero-content\">\n <div class=\"hero-eyebrow\">\n <div class=\"dot\"><\/div>\n <span>Disponible maintenant<\/span>\n <\/div>\n <h1>Le ConsentPlace<em class=\"agent\"> Agent<\/em><br>est en ligne.<\/h1>\n <p class=\"hero-sub\">Votre IA parle d\u00e9j\u00e0 \u00e0 vos clients.<br>D\u00e9sormais, elle sait ce qu’ils ressentent.<\/p>\n <div class=\"hero-meta\">Par Freddy Mini \u00b7 29 avril 2026 \u00b7 Lancement Produit \u00b7 IA Enterprise<\/div>\n <\/div>\n<\/div>\n\n<div class=\"post-container\">\n\n \n <div class=\"break\">Le Statu Quo<\/div>\n <h2>Chaque grande entreprise d\u00e9ploie l’IA dans ses conversations clients. Presque aucune ne sait ce que ces conversations contiennent vraiment.<\/h2>\n\n <p>Elles ont les mots. Elles ont les transcriptions. Elles peuvent lancer une recherche, signaler un mot-cl\u00e9, r\u00e9cup\u00e9rer un score CSAT une semaine plus tard. Ce qu’elles ne peuvent pas faire \u2014 ce qu’aucun outil de leur stack ne peut faire \u2014 c’est leur dire ce que le client <em>ressentait<\/em> pendant cette conversation, tour apr\u00e8s tour, avant que ce ressenti ne soit devenu une d\u00e9cision.<\/p>\n\n <div class=\"provocation\">\n <p>Votre IA g\u00e9n\u00e8re des milliers de conversations clients chaque jour.<br\/>\n <strong>Chacune d’elles est \u00e9motionnellement aveugle.<\/strong><br\/>\n Non pas parce que l’\u00e9motion n’est pas l\u00e0. Parce que vous n’avez aucun instrument pour la lire.<\/p>\n <\/div>\n\n <p>Anthropic a prouv\u00e9 le 2 avril 2026 que les mod\u00e8les IA d\u00e9veloppent des repr\u00e9sentations \u00e9motionnelles fonctionnelles qui causent directement leur comportement. Vos clients ont des \u00e9tats \u00e9motionnels qui causent directement les leurs. Aucun n’est visible dans vos analytics. Les deux d\u00e9terminent si la relation se renforce ou se termine.<\/p>\n\n <p>ConsentPlace<em class=\"agent\">Agent<\/em> est l’instrument qui lit les deux. Et il est en ligne aujourd’hui.<\/p>\n\n \n <div class=\"break\">Ce que c’est<\/div>\n <h2>Pas un chatbot. Pas un outil de sentiment. Quelque chose qui n’a jamais exist\u00e9 auparavant.<\/h2>\n\n <div class=\"definition-box\">\n <div class=\"def-label\">ConsentPlace<em class=\"agent\">Agent<\/em> \u2014 D\u00e9finition<\/div>\n <p><strong>ConsentPlace<em class=\"agent\">Agent<\/em><\/strong> est une couche IA \u00e9motionnellement intelligente qui s’ex\u00e9cute en parall\u00e8le de n’importe quelle conversation enterprise \u2014 support, vente, onboarding ou service \u2014 lisant l’\u00e9tat \u00e9motionnel de chaque \u00e9change en temps r\u00e9el, adaptant son comportement en cons\u00e9quence, et remontant les signaux que votre CRM ne capturera jamais seul.<\/p>\n <\/div>\n\n <p>Ce n’est pas un remplacement de votre IA existante. C’est ce qui rend votre IA existante \u00e9motionnellement intelligente. La distinction est importante : vous conservez votre stack, vos workflows, votre \u00e9quipe. ConsentPlace<em class=\"agent\">Agent<\/em> ajoute la seule couche qui manquait \u00e0 chaque d\u00e9ploiement IA enterprise depuis le premier jour.<\/p>\n\n <p>La couche \u00e9motionnelle.<\/p>\n\n \n <div class=\"break\">8 Capacit\u00e9s<\/div>\n <h2>Ce que ConsentPlace<em class=\"agent\">Agent<\/em> fait dans chaque conversation.<\/h2>\n\n <div class=\"cap-grid\">\n <div class=\"cap-card\">\n <span class=\"cap-num\">01<\/span>\n <div class=\"cap-name\">R\u00e9ponse Empathique<\/div>\n <div class=\"cap-what\">G\u00e9n\u00e8re des r\u00e9ponses calibr\u00e9es \u00e9motionnellement selon l’\u00e9tat d\u00e9tect\u00e9 de l’utilisateur \u2014 pas seulement ses mots<\/div>\n <div class=\"cap-why\">Les utilisateurs se sentent compris, pas trait\u00e9s<\/div>\n <\/div>\n <div class=\"cap-card\">\n <span class=\"cap-num\">02<\/span>\n <div class=\"cap-name\">D\u00e9tection des \u00c9motions<\/div>\n <div class=\"cap-what\">Identifie les 8 primaires de Plutchik + 24 dyades par tour de message, en temps r\u00e9el<\/div>\n <div class=\"cap-why\">24 signaux \u2014 pas 3 couleurs<\/div>\n <\/div>\n <div class=\"cap-card\">\n <span class=\"cap-num\">03<\/span>\n <div class=\"cap-name\">Dynamiques de Patterns<\/div>\n <div class=\"cap-what\">D\u00e9tecte le renforcement, l’h\u00e9sitation et la r\u00e9sistance au fil des tours<\/div>\n <div class=\"cap-why\">Lit l’arc \u2014 pas seulement le moment<\/div>\n <\/div>\n <div class=\"cap-card\">\n <span class=\"cap-num\">04<\/span>\n <div class=\"cap-name\">Signaux d’\u00c9valuation<\/div>\n <div class=\"cap-what\">Mesure la valence, l’excitation et l’incertitude par message<\/div>\n <div class=\"cap-why\">Quantifie l’intensit\u00e9 \u00e9motionnelle<\/div>\n <\/div>\n <div class=\"cap-card\">\n <span class=\"cap-num\">05<\/span>\n <div class=\"cap-name\">Risque Sujet<\/div>\n <div class=\"cap-what\">Signale automatiquement les sujets financiers, vie priv\u00e9e, s\u00e9curit\u00e9 et conformit\u00e9<\/div>\n <div class=\"cap-why\">Garde-fous avant l’exposition \u2014 pas apr\u00e8s<\/div>\n <\/div>\n <div class=\"cap-card\">\n <span class=\"cap-num\">06<\/span>\n <div class=\"cap-name\">Garde-fous<\/div>\n <div class=\"cap-what\">R\u00e8gles RGPD, tarification et s\u00e9curit\u00e9 auto-appliqu\u00e9es selon le contexte \u00e9motionnel<\/div>\n <div class=\"cap-why\">Conformit\u00e9 sans r\u00e8gles manuelles<\/div>\n <\/div>\n <div class=\"cap-card\">\n <span class=\"cap-num\">07<\/span>\n <div class=\"cap-name\">Routage Playbook<\/div>\n <div class=\"cap-what\">Meilleure question suivante + 2 options CTA adapt\u00e9es \u00e0 l’\u00e9tat \u00e9motionnel d\u00e9tect\u00e9<\/div>\n <div class=\"cap-why\">Strat\u00e9gie \u2014 pas des scripts<\/div>\n <\/div>\n <div class=\"cap-card\">\n <span class=\"cap-num\">08<\/span>\n <div class=\"cap-name\">Timing de Consentement<\/div>\n <div class=\"cap-what\">D\u00e9tecte le moment \u00e9motionnel optimal pour demander le consentement ou les donn\u00e9es utilisateur<\/div>\n <div class=\"cap-why\">Plus de consentements \u2014 moins de friction<\/div>\n <\/div>\n <\/div>\n\n \n <div class=\"break\">Pourquoi Maintenant<\/div>\n <h2>Trois choses ont converg\u00e9 pour rendre cela possible \u2014 et n\u00e9cessaire \u2014 en 2026.<\/h2>\n\n <div class=\"stat-row\">\n <div class=\"stat-box\">\n <div class=\"sv\">\u22125,8%<\/div>\n <div class=\"sl\">D\u00e9clin de l’intelligence \u00e9motionnelle mondiale depuis 2019<\/div>\n <\/div>\n <div class=\"stat-box\">\n <div class=\"sv\">50M<\/div>\n <div class=\"sl\">Consommateurs ont quitt\u00e9 les marques de luxe en 2024 \u2014 signal \u00e9motionnel manqu\u00e9 pendant des mois<\/div>\n <\/div>\n <div class=\"stat-box\">\n <div class=\"sv\">32%<\/div>\n <div class=\"sl\">Abandonnent m\u00eame les marques qu’ils aiment apr\u00e8s une seule interaction IA \u00e9motionnellement pauvre<\/div>\n <\/div>\n <\/div>\n\n <p>Premi\u00e8rement : la R\u00e9cession \u00c9motionnelle est r\u00e9elle et s’acc\u00e9l\u00e8re. La confiance entre les marques et leurs utilisateurs est \u00e0 son niveau le plus bas. Les marques qui mesurent et g\u00e8rent la qualit\u00e9 \u00e9motionnelle de leurs conversations accumuleront un avantage structurel. Celles qui ne le font pas continueront \u00e0 d\u00e9couvrir le churn dans leur CRM six mois apr\u00e8s l’\u00e9motion qui l’a caus\u00e9.<\/p>\n\n <p>Deuxi\u00e8mement : la recherche d’Anthropic d’avril 2026 a confirm\u00e9 que les mod\u00e8les IA ont des \u00e9tats \u00e9motionnels fonctionnels qui causent leur comportement \u2014 et a appel\u00e9 \u00e0 des syst\u00e8mes capables de traiter les situations \u00e9motionnellement charg\u00e9es \u00ab de mani\u00e8re saine et prosociale \u00bb. ConsentPlace<em class=\"agent\">Agent<\/em> est ce syst\u00e8me.<\/p>\n\n <p>Troisi\u00e8mement : l’infrastructure de donn\u00e9es est d\u00e9sormais en place. L’IA conversationnelle \u00e0 grande \u00e9chelle, le cadre des 24 dyades de Plutchik valid\u00e9 par des preuves computationnelles, et une architecture consent-first qui rend les donn\u00e9es \u00e9motionnelles juridiquement et \u00e9thiquement utilisables. Les conditions qui rendent ConsentPlace<em class=\"agent\">Agent<\/em> possible n’existaient pas il y a trois ans. Elles existent maintenant.<\/p>\n\n \n <div class=\"break\">Pour qui<\/div>\n <h2>Quatre \u00e9quipes. Une seule source de v\u00e9rit\u00e9 \u00e9motionnelle.<\/h2>\n\n <ul class=\"who-list\">\n <li>\n <div class=\"wl-num\">01<\/div>\n <div class=\"wl-body\">\n <strong>Exp\u00e9rience Client<\/strong>\n <span>D\u00e9tectez le churn avant le ticket de support. L’Indicateur de Churn \u00c9motionnel se d\u00e9clenche six mois avant que les signaux comportementaux n’atteignent votre CRM. Intervenez quand la fen\u00eatre est encore ouverte.<\/span>\n <\/div>\n <\/li>\n <li>\n <div class=\"wl-num\">02<\/div>\n <div class=\"wl-body\">\n <strong>Produit & Recherche<\/strong>\n <span>Trouvez le moment exact de la conversation o\u00f9 les utilisateurs perdent confiance. Risque Sujet + D\u00e9tection des \u00c9motions vous dit quelle fonctionnalit\u00e9, quel message, quelle interaction a d\u00e9clench\u00e9 le basculement \u2014 avant que cela ne devienne un pattern.<\/span>\n <\/div>\n <\/li>\n <li>\n <div class=\"wl-num\">03<\/div>\n <div class=\"wl-body\">\n <strong>Marque & Marketing<\/strong>\n <span>Mesurez le ROI \u00e9motionnel de chaque campagne. Pas des clics. Pas des impressions. Si votre marque g\u00e9n\u00e8re Joie + Confiance ou Remords + Cynisme dans les conversations qui suivent.<\/span>\n <\/div>\n <\/li>\n <li>\n <div class=\"wl-num\">04<\/div>\n <div class=\"wl-body\">\n <strong>Leaders IA Enterprise<\/strong>\n <span>Vos d\u00e9ploiements IA fonctionnent actuellement sans conscience \u00e9motionnelle des deux c\u00f4t\u00e9s de la conversation. ConsentPlace<em class=\"agent\">Agent<\/em> est la couche qui change cela \u2014 sans remplacer quoi que ce soit que vous avez construit.<\/span>\n <\/div>\n <\/li>\n <\/ul>\n\n \n <div class=\"break\">Int\u00e9gration<\/div>\n <h2>Trois lignes de code. Sans tout remplacer.<\/h2>\n\n <p>ConsentPlace<em class=\"agent\">Agent<\/em> s’int\u00e8gre via une API REST standard \u2014 un appel par tour de conversation, 8 signaux \u00e9motionnels retourn\u00e9s en JSON. Votre syst\u00e8me d\u00e9cide quoi en faire. Pas de migration d’infrastructure. Pas de r\u00e9entra\u00eenement de mod\u00e8le. Pas de nouvelle interface pour votre \u00e9quipe.<\/p>\n\n <div class=\"int-strip\">\n <div class=\"is-icon\">\u26a1<\/div>\n <div>\n <strong>Architecture plug-in<\/strong>\n <span>Fonctionne aux c\u00f4t\u00e9s de Zendesk, Salesforce, Intercom, Microsoft Copilot et tout syst\u00e8me exposant une API de conversation. Votre stack reste exactement tel qu’il est.<\/span>\n <\/div>\n <\/div>\n <div class=\"int-strip\">\n <div class=\"is-icon\">\ud83d\udcca<\/div>\n <div>\n <strong>Visibilit\u00e9 compl\u00e8te dans le Dashboard d’Intelligence Conversationnelle<\/strong>\n <span>Chaque signal que ConsentPlace<em class=\"agent\">Agent<\/em> lit remonte comme KPI en direct : LDP, ICE, TTD. Trajectoires individuelles des utilisateurs. Sujets principaux par corr\u00e9lation \u00e9motionnelle. Alertes SmartBrief avant que le churn n’apparaisse.<\/span>\n <\/div>\n <\/div>\n <div class=\"int-strip\">\n <div class=\"is-icon\">\ud83d\udd12<\/div>\n <div>\n <strong>RGPD-native par conception<\/strong>\n <span>La donn\u00e9e \u00e9motionnelle est la cat\u00e9gorie de donn\u00e9es utilisateur la plus sensible qui soit. ConsentPlace<em class=\"agent\">Agent<\/em> la collecte avec une architecture consent-first int\u00e9gr\u00e9e \u2014 pas ajout\u00e9e apr\u00e8s coup.<\/span>\n <\/div>\n <\/div>\n\n \n <div class=\"closing-statement\">\n <p>Chaque conversation IA enterprise est \u00e9motionnellement charg\u00e9e.<br\/>\n La plupart des marques n’ont aucune id\u00e9e de ce que sont ces \u00e9motions.<br\/>\n <strong>ConsentPlace<em style=\"font-style:italic;color:#fff;\">Agent<\/em> les lit.<\/strong><br\/><br\/>\n C’est la couche qui manquait<br\/>\u00e0 chaque stack IA enterprise depuis le premier jour.<\/p>\n <\/div>\n\n <div class=\"cta-dark\">\n <p>Pr\u00eat \u00e0 ajouter l’intelligence \u00e9motionnelle \u00e0 vos conversations IA ?<\/p>\n <a target=\"_blank\" href=\"mailto:info@consentplace.com\" class=\"btn\">Contactez-nous \u2192<\/a>\n <\/div>\n\n <div class=\"references\">\n <h3>R\u00e9f\u00e9rences & Sources<\/h3>\n <ol>\n <li><a target=\"_blank\" href=\"https:\/\/www.anthropic.com\/research\/emotion-concepts-function\">Anthropic Interpretability Team (2 avril 2026). <em>Emotion concepts and their function in a large language model.<\/em><\/a><\/li>\n <li>Plutchik, R. (1980). \u00ab A general psychoevolutionary theory of emotion. \u00bb<\/li>\n <li>Bain & Company + Altagamma (2025). <em>Global Luxury Market Report.<\/em><\/li>\n <li>Frontiers in Psychology (2025). <em>Global Emotional Intelligence Decline 2019\u20132024.<\/em><\/li>\n <li>Zendesk CX Trends Report (2025).<\/li>\n <li><a target=\"_blank\" href=\"https:\/\/blogs.consentplace.com\/en\/anthropic-consentplace\/\">Anthropic vient de prouver pourquoi les Dynamiques \u00c9motionnelles de ConsentPlace ne sont pas optionnelles \u2014 Blog ConsentPlace, avril 2026.<\/a><\/li>\n <\/ol>\n <\/div>\n\n<\/div>\n\n<\/body>\n<\/html>\n\n\n<style id=\"wpforms-css-vars-158-block-dabc6384-fcbe-4acf-ac28-4b5eec28c32f\">\n\t\t\t\t#wpforms-158.wpforms-block-dabc6384-fcbe-4acf-ac28-4b5eec28c32f {\n\t\t\t\t--wpforms-field-size-input-height: 43px;\n--wpforms-field-size-input-spacing: 15px;\n--wpforms-field-size-font-size: 16px;\n--wpforms-field-size-line-height: 19px;\n--wpforms-field-size-padding-h: 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Votre IA vient de se doter d’un syst\u00e8me nerveux. \u2013 Blog Officiel AGENT Disponible maintenant Le ConsentPlace Agentest en ligne. Votre IA parle d\u00e9j\u00e0 \u00e0 vos clients.D\u00e9sormais, elle sait ce qu’ils ressentent. Par Freddy Mini \u00b7 29 avril 2026 \u00b7 Lancement Produit \u00b7 IA Enterprise Le Statu Quo Chaque grande entreprise… <a class=\"more-link\" href=\"http:\/\/blogs.consentplace.com\/fr\/consentement\/consentplaceagent-est-en-ligne\/\">Poursuivre la lecture <span class=\"screen-reader-text\">ConsentPlaceAgent est en ligne.<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[32,60,6,65,64,56,57,13,41,50,8],"tags":[4,16,17],"class_list":["post-1811","post","type-post","status-publish","format-standard","hentry","category-brand","category-consentboxes","category-consentement","category-conversational-intelligence","category-dashboard","category-ia","category-intelligence-artificielle","category-marketing","category-marque","category-nouvelle-version","category-technologie","tag-consentement","tag-customer-technologue","tag-custtech","entry"],"_links":{"self":[{"href":"http:\/\/blogs.consentplace.com\/fr\/wp-json\/wp\/v2\/posts\/1811","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/blogs.consentplace.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/blogs.consentplace.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/blogs.consentplace.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/blogs.consentplace.com\/fr\/wp-json\/wp\/v2\/comments?post=1811"}],"version-history":[{"count":2,"href":"http:\/\/blogs.consentplace.com\/fr\/wp-json\/wp\/v2\/posts\/1811\/revisions"}],"predecessor-version":[{"id":1813,"href":"http:\/\/blogs.consentplace.com\/fr\/wp-json\/wp\/v2\/posts\/1811\/revisions\/1813"}],"wp:attachment":[{"href":"http:\/\/blogs.consentplace.com\/fr\/wp-json\/wp\/v2\/media?parent=1811"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/blogs.consentplace.com\/fr\/wp-json\/wp\/v2\/categories?post=1811"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/blogs.consentplace.com\/fr\/wp-json\/wp\/v2\/tags?post=1811"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

{"id":1811,"date":"2026-05-04T15:03:00","date_gmt":"2026-05-04T15:03:00","guid":{"rendered":"https:\/\/blogs.consentplace.com\/fr\/?p=1811"},"modified":"2026-04-29T22:19:12","modified_gmt":"2026-04-29T22:19:12","slug":"consentplaceagent-est-en-ligne","status":"publish","type":"post","link":"http:\/\/blogs.consentplace.com\/fr\/consentement\/consentplaceagent-est-en-ligne\/","title":{"rendered":"ConsentPlaceAgent est en ligne."},"content":{"rendered":"\n\n\n\n\n\nConsentPlaceAgent est en ligne. Votre IA vient de se doter d’un syst\u00e8me nerveux. \u2013 Blog Officiel<\/title>\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=DM+Sans:ital,opsz,wght@0,9..40,300;0,9..40,400;0,9..40,500;0,9..40,600;0,9..40,700;1,9..40,400&family=DM+Serif+Display:ital@0;1&family=Bebas+Neue&display=swap\" rel=\"stylesheet\" \/>\n<style>\n :root {\n --orange: #FF6B35;\n --orange-dark: #E8521A;\n --orange-light: #fff3ee;\n --dark: #0a0a0a;\n --dark2: #141414;\n --mid: #555;\n --light: #888;\n --border: #e8e8e8;\n --bg: #ffffff;\n --cream: #FAF7F2;\n }\n\n * { box-sizing: border-box; margin: 0; padding: 0; }\n\n body {\n font-family: 'DM Sans', sans-serif;\n color: var(--dark);\n background: var(--bg);\n line-height: 1.75;\n font-size: 17px;\n }\n\n nav {\n border-bottom: 1px solid var(--border);\n padding: 18px 40px;\n display: flex;\n align-items: center;\n gap: 12px;\n }\n nav img { height: 32px; }\n nav span { font-size: 13px; color: var(--light); margin-left: 4px; }\n\n .hero {\n background: var(--dark);\n padding: 0;\n position: relative;\n overflow: hidden;\n min-height: 520px;\n display: flex;\n flex-direction: column;\n justify-content: flex-end;\n }\n .hero-bg-text {\n position: absolute;\n top: -20px;\n right: -20px;\n font-family: 'Bebas Neue', sans-serif;\n font-size: clamp(180px, 28vw, 340px);\n line-height: 0.85;\n color: rgba(255,107,53,0.07);\n pointer-events: none;\n user-select: none;\n letter-spacing: -0.02em;\n }\n .hero-content {\n position: relative;\n padding: 60px 48px 52px;\n max-width: 900px;\n }\n .hero-eyebrow {\n display: inline-flex;\n align-items: center;\n gap: 8px;\n margin-bottom: 20px;\n }\n .hero-eyebrow .dot {\n width: 8px; 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flex-shrink: 0; margin-top: 1px; }\n .int-strip strong { display: block; font-size: 15px; color: var(--dark); margin-bottom: 3px; }\n .int-strip span { font-size: 13px; color: var(--mid); line-height: 1.55; }\n\n .closing-statement {\n background: var(--orange);\n border-radius: 10px;\n padding: 48px 44px;\n margin: 56px 0 0;\n text-align: center;\n }\n .closing-statement p {\n font-family: 'DM Serif Display', serif;\n font-size: clamp(20px, 3vw, 28px);\n line-height: 1.45;\n color: #fff;\n margin-bottom: 0;\n }\n .closing-statement strong { color: #fff; font-style: italic; }\n\n .cta-dark {\n background: var(--dark);\n border-radius: 0 0 10px 10px;\n padding: 32px 40px;\n text-align: center;\n }\n .cta-dark p { color: #666; font-size: 14px; margin-bottom: 20px; }\n .cta-dark a.btn {\n display: inline-block;\n background: var(--orange);\n color: #fff;\n text-decoration: none;\n font-weight: 700;\n font-size: 14px;\n letter-spacing: 0.04em;\n padding: 13px 28px;\n border-radius: 6px;\n margin: 6px 8px;\n transition: opacity 0.15s;\n }\n .cta-dark a.btn:hover { opacity: 0.85; }\n\n .references { margin-top: 56px; padding-top: 28px; border-top: 1px solid var(--border); font-size: 13px; color: var(--light); }\n .references h3 { font-size: 12px; letter-spacing: 0.1em; text-transform: uppercase; color: var(--light); margin-bottom: 12px; margin-top: 0; }\n .references ol { padding-left: 20px; }\n .references li { margin-bottom: 8px; line-height: 1.5; }\n .references a { color: var(--orange); text-decoration: none; }\n\n em.agent { font-style: italic; color: var(--orange); }\n\n .bottom-nav {\n max-width: 760px;\n margin: 0 auto;\n padding: 32px 24px 60px;\n display: flex;\n justify-content: space-between;\n font-size: 14px;\n border-top: 1px solid var(--border);\n gap: 20px;\n flex-wrap: wrap;\n }\n .bottom-nav a { color: var(--orange); text-decoration: none; }\n .bottom-nav .nav-label { font-size: 11px; letter-spacing: 0.1em; text-transform: uppercase; color: var(--light); display: block; margin-bottom: 4px; }\n<\/style>\n<\/head>\n<body>\n\n<div class=\"hero\">\n <div class=\"hero-bg-text\">AGENT<\/div>\n <div class=\"hero-content\">\n <div class=\"hero-eyebrow\">\n <div class=\"dot\"><\/div>\n <span>Disponible maintenant<\/span>\n <\/div>\n <h1>Le ConsentPlace<em class=\"agent\"> Agent<\/em><br>est en ligne.<\/h1>\n <p class=\"hero-sub\">Votre IA parle d\u00e9j\u00e0 \u00e0 vos clients.<br>D\u00e9sormais, elle sait ce qu’ils ressentent.<\/p>\n <div class=\"hero-meta\">Par Freddy Mini \u00b7 29 avril 2026 \u00b7 Lancement Produit \u00b7 IA Enterprise<\/div>\n <\/div>\n<\/div>\n\n<div class=\"post-container\">\n\n \n <div class=\"break\">Le Statu Quo<\/div>\n <h2>Chaque grande entreprise d\u00e9ploie l’IA dans ses conversations clients. Presque aucune ne sait ce que ces conversations contiennent vraiment.<\/h2>\n\n <p>Elles ont les mots. Elles ont les transcriptions. Elles peuvent lancer une recherche, signaler un mot-cl\u00e9, r\u00e9cup\u00e9rer un score CSAT une semaine plus tard. Ce qu’elles ne peuvent pas faire \u2014 ce qu’aucun outil de leur stack ne peut faire \u2014 c’est leur dire ce que le client <em>ressentait<\/em> pendant cette conversation, tour apr\u00e8s tour, avant que ce ressenti ne soit devenu une d\u00e9cision.<\/p>\n\n <div class=\"provocation\">\n <p>Votre IA g\u00e9n\u00e8re des milliers de conversations clients chaque jour.<br\/>\n <strong>Chacune d’elles est \u00e9motionnellement aveugle.<\/strong><br\/>\n Non pas parce que l’\u00e9motion n’est pas l\u00e0. Parce que vous n’avez aucun instrument pour la lire.<\/p>\n <\/div>\n\n <p>Anthropic a prouv\u00e9 le 2 avril 2026 que les mod\u00e8les IA d\u00e9veloppent des repr\u00e9sentations \u00e9motionnelles fonctionnelles qui causent directement leur comportement. Vos clients ont des \u00e9tats \u00e9motionnels qui causent directement les leurs. Aucun n’est visible dans vos analytics. Les deux d\u00e9terminent si la relation se renforce ou se termine.<\/p>\n\n <p>ConsentPlace<em class=\"agent\">Agent<\/em> est l’instrument qui lit les deux. Et il est en ligne aujourd’hui.<\/p>\n\n \n <div class=\"break\">Ce que c’est<\/div>\n <h2>Pas un chatbot. Pas un outil de sentiment. Quelque chose qui n’a jamais exist\u00e9 auparavant.<\/h2>\n\n <div class=\"definition-box\">\n <div class=\"def-label\">ConsentPlace<em class=\"agent\">Agent<\/em> \u2014 D\u00e9finition<\/div>\n <p><strong>ConsentPlace<em class=\"agent\">Agent<\/em><\/strong> est une couche IA \u00e9motionnellement intelligente qui s’ex\u00e9cute en parall\u00e8le de n’importe quelle conversation enterprise \u2014 support, vente, onboarding ou service \u2014 lisant l’\u00e9tat \u00e9motionnel de chaque \u00e9change en temps r\u00e9el, adaptant son comportement en cons\u00e9quence, et remontant les signaux que votre CRM ne capturera jamais seul.<\/p>\n <\/div>\n\n <p>Ce n’est pas un remplacement de votre IA existante. C’est ce qui rend votre IA existante \u00e9motionnellement intelligente. La distinction est importante : vous conservez votre stack, vos workflows, votre \u00e9quipe. ConsentPlace<em class=\"agent\">Agent<\/em> ajoute la seule couche qui manquait \u00e0 chaque d\u00e9ploiement IA enterprise depuis le premier jour.<\/p>\n\n <p>La couche \u00e9motionnelle.<\/p>\n\n \n <div class=\"break\">8 Capacit\u00e9s<\/div>\n <h2>Ce que ConsentPlace<em class=\"agent\">Agent<\/em> fait dans chaque conversation.<\/h2>\n\n <div class=\"cap-grid\">\n <div class=\"cap-card\">\n <span class=\"cap-num\">01<\/span>\n <div class=\"cap-name\">R\u00e9ponse Empathique<\/div>\n <div class=\"cap-what\">G\u00e9n\u00e8re des r\u00e9ponses calibr\u00e9es \u00e9motionnellement selon l’\u00e9tat d\u00e9tect\u00e9 de l’utilisateur \u2014 pas seulement ses mots<\/div>\n <div class=\"cap-why\">Les utilisateurs se sentent compris, pas trait\u00e9s<\/div>\n <\/div>\n <div class=\"cap-card\">\n <span class=\"cap-num\">02<\/span>\n <div class=\"cap-name\">D\u00e9tection des \u00c9motions<\/div>\n <div class=\"cap-what\">Identifie les 8 primaires de Plutchik + 24 dyades par tour de message, en temps r\u00e9el<\/div>\n <div class=\"cap-why\">24 signaux \u2014 pas 3 couleurs<\/div>\n <\/div>\n <div class=\"cap-card\">\n <span class=\"cap-num\">03<\/span>\n <div class=\"cap-name\">Dynamiques de Patterns<\/div>\n <div class=\"cap-what\">D\u00e9tecte le renforcement, l’h\u00e9sitation et la r\u00e9sistance au fil des tours<\/div>\n <div class=\"cap-why\">Lit l’arc \u2014 pas seulement le moment<\/div>\n <\/div>\n <div class=\"cap-card\">\n <span class=\"cap-num\">04<\/span>\n <div class=\"cap-name\">Signaux d’\u00c9valuation<\/div>\n <div class=\"cap-what\">Mesure la valence, l’excitation et l’incertitude par message<\/div>\n <div class=\"cap-why\">Quantifie l’intensit\u00e9 \u00e9motionnelle<\/div>\n <\/div>\n <div class=\"cap-card\">\n <span class=\"cap-num\">05<\/span>\n <div class=\"cap-name\">Risque Sujet<\/div>\n <div class=\"cap-what\">Signale automatiquement les sujets financiers, vie priv\u00e9e, s\u00e9curit\u00e9 et conformit\u00e9<\/div>\n <div class=\"cap-why\">Garde-fous avant l’exposition \u2014 pas apr\u00e8s<\/div>\n <\/div>\n <div class=\"cap-card\">\n <span class=\"cap-num\">06<\/span>\n <div class=\"cap-name\">Garde-fous<\/div>\n <div class=\"cap-what\">R\u00e8gles RGPD, tarification et s\u00e9curit\u00e9 auto-appliqu\u00e9es selon le contexte \u00e9motionnel<\/div>\n <div class=\"cap-why\">Conformit\u00e9 sans r\u00e8gles manuelles<\/div>\n <\/div>\n <div class=\"cap-card\">\n <span class=\"cap-num\">07<\/span>\n <div class=\"cap-name\">Routage Playbook<\/div>\n <div class=\"cap-what\">Meilleure question suivante + 2 options CTA adapt\u00e9es \u00e0 l’\u00e9tat \u00e9motionnel d\u00e9tect\u00e9<\/div>\n <div class=\"cap-why\">Strat\u00e9gie \u2014 pas des scripts<\/div>\n <\/div>\n <div class=\"cap-card\">\n <span class=\"cap-num\">08<\/span>\n <div class=\"cap-name\">Timing de Consentement<\/div>\n <div class=\"cap-what\">D\u00e9tecte le moment \u00e9motionnel optimal pour demander le consentement ou les donn\u00e9es utilisateur<\/div>\n <div class=\"cap-why\">Plus de consentements \u2014 moins de friction<\/div>\n <\/div>\n <\/div>\n\n \n <div class=\"break\">Pourquoi Maintenant<\/div>\n <h2>Trois choses ont converg\u00e9 pour rendre cela possible \u2014 et n\u00e9cessaire \u2014 en 2026.<\/h2>\n\n <div class=\"stat-row\">\n <div class=\"stat-box\">\n <div class=\"sv\">\u22125,8%<\/div>\n <div class=\"sl\">D\u00e9clin de l’intelligence \u00e9motionnelle mondiale depuis 2019<\/div>\n <\/div>\n <div class=\"stat-box\">\n <div class=\"sv\">50M<\/div>\n <div class=\"sl\">Consommateurs ont quitt\u00e9 les marques de luxe en 2024 \u2014 signal \u00e9motionnel manqu\u00e9 pendant des mois<\/div>\n <\/div>\n <div class=\"stat-box\">\n <div class=\"sv\">32%<\/div>\n <div class=\"sl\">Abandonnent m\u00eame les marques qu’ils aiment apr\u00e8s une seule interaction IA \u00e9motionnellement pauvre<\/div>\n <\/div>\n <\/div>\n\n <p>Premi\u00e8rement : la R\u00e9cession \u00c9motionnelle est r\u00e9elle et s’acc\u00e9l\u00e8re. La confiance entre les marques et leurs utilisateurs est \u00e0 son niveau le plus bas. Les marques qui mesurent et g\u00e8rent la qualit\u00e9 \u00e9motionnelle de leurs conversations accumuleront un avantage structurel. Celles qui ne le font pas continueront \u00e0 d\u00e9couvrir le churn dans leur CRM six mois apr\u00e8s l’\u00e9motion qui l’a caus\u00e9.<\/p>\n\n <p>Deuxi\u00e8mement : la recherche d’Anthropic d’avril 2026 a confirm\u00e9 que les mod\u00e8les IA ont des \u00e9tats \u00e9motionnels fonctionnels qui causent leur comportement \u2014 et a appel\u00e9 \u00e0 des syst\u00e8mes capables de traiter les situations \u00e9motionnellement charg\u00e9es \u00ab de mani\u00e8re saine et prosociale \u00bb. ConsentPlace<em class=\"agent\">Agent<\/em> est ce syst\u00e8me.<\/p>\n\n <p>Troisi\u00e8mement : l’infrastructure de donn\u00e9es est d\u00e9sormais en place. L’IA conversationnelle \u00e0 grande \u00e9chelle, le cadre des 24 dyades de Plutchik valid\u00e9 par des preuves computationnelles, et une architecture consent-first qui rend les donn\u00e9es \u00e9motionnelles juridiquement et \u00e9thiquement utilisables. Les conditions qui rendent ConsentPlace<em class=\"agent\">Agent<\/em> possible n’existaient pas il y a trois ans. Elles existent maintenant.<\/p>\n\n \n <div class=\"break\">Pour qui<\/div>\n <h2>Quatre \u00e9quipes. Une seule source de v\u00e9rit\u00e9 \u00e9motionnelle.<\/h2>\n\n <ul class=\"who-list\">\n <li>\n <div class=\"wl-num\">01<\/div>\n <div class=\"wl-body\">\n <strong>Exp\u00e9rience Client<\/strong>\n <span>D\u00e9tectez le churn avant le ticket de support. L’Indicateur de Churn \u00c9motionnel se d\u00e9clenche six mois avant que les signaux comportementaux n’atteignent votre CRM. Intervenez quand la fen\u00eatre est encore ouverte.<\/span>\n <\/div>\n <\/li>\n <li>\n <div class=\"wl-num\">02<\/div>\n <div class=\"wl-body\">\n <strong>Produit & Recherche<\/strong>\n <span>Trouvez le moment exact de la conversation o\u00f9 les utilisateurs perdent confiance. Risque Sujet + D\u00e9tection des \u00c9motions vous dit quelle fonctionnalit\u00e9, quel message, quelle interaction a d\u00e9clench\u00e9 le basculement \u2014 avant que cela ne devienne un pattern.<\/span>\n <\/div>\n <\/li>\n <li>\n <div class=\"wl-num\">03<\/div>\n <div class=\"wl-body\">\n <strong>Marque & Marketing<\/strong>\n <span>Mesurez le ROI \u00e9motionnel de chaque campagne. Pas des clics. Pas des impressions. Si votre marque g\u00e9n\u00e8re Joie + Confiance ou Remords + Cynisme dans les conversations qui suivent.<\/span>\n <\/div>\n <\/li>\n <li>\n <div class=\"wl-num\">04<\/div>\n <div class=\"wl-body\">\n <strong>Leaders IA Enterprise<\/strong>\n <span>Vos d\u00e9ploiements IA fonctionnent actuellement sans conscience \u00e9motionnelle des deux c\u00f4t\u00e9s de la conversation. ConsentPlace<em class=\"agent\">Agent<\/em> est la couche qui change cela \u2014 sans remplacer quoi que ce soit que vous avez construit.<\/span>\n <\/div>\n <\/li>\n <\/ul>\n\n \n <div class=\"break\">Int\u00e9gration<\/div>\n <h2>Trois lignes de code. Sans tout remplacer.<\/h2>\n\n <p>ConsentPlace<em class=\"agent\">Agent<\/em> s’int\u00e8gre via une API REST standard \u2014 un appel par tour de conversation, 8 signaux \u00e9motionnels retourn\u00e9s en JSON. Votre syst\u00e8me d\u00e9cide quoi en faire. Pas de migration d’infrastructure. Pas de r\u00e9entra\u00eenement de mod\u00e8le. Pas de nouvelle interface pour votre \u00e9quipe.<\/p>\n\n <div class=\"int-strip\">\n <div class=\"is-icon\">\u26a1<\/div>\n <div>\n <strong>Architecture plug-in<\/strong>\n <span>Fonctionne aux c\u00f4t\u00e9s de Zendesk, Salesforce, Intercom, Microsoft Copilot et tout syst\u00e8me exposant une API de conversation. Votre stack reste exactement tel qu’il est.<\/span>\n <\/div>\n <\/div>\n <div class=\"int-strip\">\n <div class=\"is-icon\">\ud83d\udcca<\/div>\n <div>\n <strong>Visibilit\u00e9 compl\u00e8te dans le Dashboard d’Intelligence Conversationnelle<\/strong>\n <span>Chaque signal que ConsentPlace<em class=\"agent\">Agent<\/em> lit remonte comme KPI en direct : LDP, ICE, TTD. Trajectoires individuelles des utilisateurs. Sujets principaux par corr\u00e9lation \u00e9motionnelle. Alertes SmartBrief avant que le churn n’apparaisse.<\/span>\n <\/div>\n <\/div>\n <div class=\"int-strip\">\n <div class=\"is-icon\">\ud83d\udd12<\/div>\n <div>\n <strong>RGPD-native par conception<\/strong>\n <span>La donn\u00e9e \u00e9motionnelle est la cat\u00e9gorie de donn\u00e9es utilisateur la plus sensible qui soit. ConsentPlace<em class=\"agent\">Agent<\/em> la collecte avec une architecture consent-first int\u00e9gr\u00e9e \u2014 pas ajout\u00e9e apr\u00e8s coup.<\/span>\n <\/div>\n <\/div>\n\n \n <div class=\"closing-statement\">\n <p>Chaque conversation IA enterprise est \u00e9motionnellement charg\u00e9e.<br\/>\n La plupart des marques n’ont aucune id\u00e9e de ce que sont ces \u00e9motions.<br\/>\n <strong>ConsentPlace<em style=\"font-style:italic;color:#fff;\">Agent<\/em> les lit.<\/strong><br\/><br\/>\n C’est la couche qui manquait<br\/>\u00e0 chaque stack IA enterprise depuis le premier jour.<\/p>\n <\/div>\n\n <div class=\"cta-dark\">\n <p>Pr\u00eat \u00e0 ajouter l’intelligence \u00e9motionnelle \u00e0 vos conversations IA ?<\/p>\n <a target=\"_blank\" href=\"mailto:info@consentplace.com\" class=\"btn\">Contactez-nous \u2192<\/a>\n <\/div>\n\n <div class=\"references\">\n <h3>R\u00e9f\u00e9rences & Sources<\/h3>\n <ol>\n <li><a target=\"_blank\" href=\"https:\/\/www.anthropic.com\/research\/emotion-concepts-function\">Anthropic Interpretability Team (2 avril 2026). <em>Emotion concepts and their function in a large language model.<\/em><\/a><\/li>\n <li>Plutchik, R. (1980). \u00ab A general psychoevolutionary theory of emotion. \u00bb<\/li>\n <li>Bain & Company + Altagamma (2025). <em>Global Luxury Market Report.<\/em><\/li>\n <li>Frontiers in Psychology (2025). <em>Global Emotional Intelligence Decline 2019\u20132024.<\/em><\/li>\n <li>Zendesk CX Trends Report (2025).<\/li>\n <li><a target=\"_blank\" href=\"https:\/\/blogs.consentplace.com\/en\/anthropic-consentplace\/\">Anthropic vient de prouver pourquoi les Dynamiques \u00c9motionnelles de ConsentPlace ne sont pas optionnelles \u2014 Blog ConsentPlace, avril 2026.<\/a><\/li>\n <\/ol>\n <\/div>\n\n<\/div>\n\n<\/body>\n<\/html>\n\n\n<style id=\"wpforms-css-vars-158-block-dabc6384-fcbe-4acf-ac28-4b5eec28c32f\">\n\t\t\t\t#wpforms-158.wpforms-block-dabc6384-fcbe-4acf-ac28-4b5eec28c32f {\n\t\t\t\t--wpforms-field-size-input-height: 43px;\n--wpforms-field-size-input-spacing: 15px;\n--wpforms-field-size-font-size: 16px;\n--wpforms-field-size-line-height: 19px;\n--wpforms-field-size-padding-h: 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Votre IA vient de se doter d’un syst\u00e8me nerveux. \u2013 Blog Officiel AGENT Disponible maintenant Le ConsentPlace Agentest en ligne. Votre IA parle d\u00e9j\u00e0 \u00e0 vos clients.D\u00e9sormais, elle sait ce qu’ils ressentent. Par Freddy Mini \u00b7 29 avril 2026 \u00b7 Lancement Produit \u00b7 IA Enterprise Le Statu Quo Chaque grande entreprise… <a class=\"more-link\" href=\"http:\/\/blogs.consentplace.com\/fr\/consentement\/consentplaceagent-est-en-ligne\/\">Poursuivre la lecture <span class=\"screen-reader-text\">ConsentPlaceAgent est en ligne.<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[32,60,6,65,64,56,57,13,41,50,8],"tags":[4,16,17],"class_list":["post-1811","post","type-post","status-publish","format-standard","hentry","category-brand","category-consentboxes","category-consentement","category-conversational-intelligence","category-dashboard","category-ia","category-intelligence-artificielle","category-marketing","category-marque","category-nouvelle-version","category-technologie","tag-consentement","tag-customer-technologue","tag-custtech","entry"],"_links":{"self":[{"href":"http:\/\/blogs.consentplace.com\/fr\/wp-json\/wp\/v2\/posts\/1811","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/blogs.consentplace.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/blogs.consentplace.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/blogs.consentplace.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/blogs.consentplace.com\/fr\/wp-json\/wp\/v2\/comments?post=1811"}],"version-history":[{"count":2,"href":"http:\/\/blogs.consentplace.com\/fr\/wp-json\/wp\/v2\/posts\/1811\/revisions"}],"predecessor-version":[{"id":1813,"href":"http:\/\/blogs.consentplace.com\/fr\/wp-json\/wp\/v2\/posts\/1811\/revisions\/1813"}],"wp:attachment":[{"href":"http:\/\/blogs.consentplace.com\/fr\/wp-json\/wp\/v2\/media?parent=1811"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/blogs.consentplace.com\/fr\/wp-json\/wp\/v2\/categories?post=1811"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/blogs.consentplace.com\/fr\/wp-json\/wp\/v2\/tags?post=1811"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}