The Emotional Recession: Why the Next Business Crisis Is Already Happening. – Official Blog Thesis The Emotional Recession: Why the Next Business Crisis Is Already Happening. By Freddy Mini, CEO & Co-Founder, ConsentPlace −5.79% Global emotional intelligence decline since 2019 Frontiers in Psychology 2025 73% Of customers switch brands after repeated poor experiences Zendesk 2025… Continue reading Brands have never known more about their customers. They have never understood them less.
Category: Business intelligence
Anthropic Just Confirmed What We Built ConsentPlace to Solve.
Anthropic Just Proved Why ConsentPlace’s Emotional Dynamics Is Not Optional. – Official Blog Scientific Validation Anthropic Just Proved Why ConsentPlace’s Emotional Dynamics Is Not Optional. Your AI has emotions. Your customers have emotions. Nobody is reading them. By Freddy Mini, CEO & Co-Founder, ConsentPlace The Proof Anthropic opened Claude’s hood. Here is what they found.… Continue reading Anthropic Just Confirmed What We Built ConsentPlace to Solve.
Stop measuring what happened. Start measuring how your customers feel.
Your Conversational Intelligence Dashboard: A New Kind of Business Measurement. – Official Blog Business Intelligence Your Conversational Intelligence Dashboard: A New Kind of Business Measurement. Executive Summary Your CRM measures transactions. Your analytics measure behaviour. Your NPS measures satisfaction — once a quarter, after the fact. None of them measure how your users feel —… Continue reading Stop measuring what happened. Start measuring how your customers feel.
Under the hood of Emotional Dynamics.
What Happens Inside the Machine: The Raw Interaction Stream Explained. – Official Blog Under the Hood What Happens Inside the Machine: The Raw Interaction Stream Explained. Executive Summary Most AI systems give you an answer. They hide everything else. ConsentPlace shows you the full picture. The Raw Interaction Stream — accessible directly in the live… Continue reading Under the hood of Emotional Dynamics.
Your Emotional Dynamics ROI.
The Dashboard That Delivers Your Emotional Dynamics ROI — In Real Time. – Official Blog Follow-up to ROI Metrics The Dashboard That Delivers Your Emotional Dynamics ROI — In Real Time. Executive Summary We published the 3 metrics that matter for Emotional Dynamics ROI: Love Dyad Percentage. Emotional Churn Indicator. Dyad Shift Rate. Every reader… Continue reading Your Emotional Dynamics ROI.
ConsentPlace Emotional Dynamics is live! Here’s why we built it…
The Emotional Recession Is Here — ConsentPlace Founder’s Essay — March 2026 The Emotional Recession Is Here. Emotional Dynamics Is the Answer. By Freddy Mini, CEO & Co-Founder, ConsentPlace −5.79% Global EQ decline since 20191 73% Switch after bad experiences2 32% Abandon even loved brands after one poor interaction2 90% Of top performers have high… Continue reading ConsentPlace Emotional Dynamics is live! Here’s why we built it…
NEW! Emotional Dynamics in Action!
Watch Fear Transform Into Trust in Real-Time | ConsentPlace Emotional Dynamicsin Action Real-Time Conversation Intelligence Watch the Auto Demo → 58% SUBMISSION Fear + Trust 72% HOPE Trust + Anticipation 89% OPTIMISM Joy + Anticipation Watch Trust Build in 3 Turns 1 Fear Seeking Reassurance 👤 “I’ve heard mixed things about EV reliability. How do… Continue reading NEW! Emotional Dynamics in Action!
How to Measure Emotional Dynamics ROI: The 3 Metrics That Matter.
How to Measure Emotional Dynamics ROI: The 3 Metrics That Matter Follow-up to Business Case How to Measure Emotional Dynamics ROI: The 3 Metrics That Matter You’ve made the business case. Leadership is bought in. Now they ask: “How do we measure success?” Executive Summary NPS. CSAT. Churn rate. All useful. All incomplete. These metrics… Continue reading How to Measure Emotional Dynamics ROI: The 3 Metrics That Matter.
The Business Case for ConsentPlace’s Emotional Dynamics.
The Business Case for ConsentPlace Emotional Dynamics Sourced & Documented · 20 Independent Sources The Business Case for ConsentPlace’s Emotional Dynamics Brand benefits, revenue impact & margin effects — evidence from peer-reviewed research, Gallup, Harvard Business Review, McKinsey, Forrester & Motista 📋 Research Brief 🏢 B2B & B2C 📊 20 Sources Cited 📅 February 2026… Continue reading The Business Case for ConsentPlace’s Emotional Dynamics.
Emotional Dynamics by Industry — Episode 4: Healthcare.
Where Trust Becomes Safety This article is part of our series Emotional Dynamics by Industry. After exploring Luxury, Automotive, and Finance, we now turn to a sector where emotional understanding is not a differentiator — it is a responsibility. Healthcare. Because in healthcare, trust doesn’t just influence decisions. Trust protects lives. The healthcare reality: digital care, human vulnerability Healthcare… Continue reading Emotional Dynamics by Industry — Episode 4: Healthcare.