The Emotional Recession: Why the Next Business Crisis Is Already Happening. – Official Blog Thesis The Emotional Recession: Why the Next Business Crisis Is Already Happening. By Freddy Mini, CEO & Co-Founder, ConsentPlace −5.79% Global emotional intelligence decline since 2019 Frontiers in Psychology 2025 73% Of customers switch brands after repeated poor experiences Zendesk 2025… Continue reading Brands have never known more about their customers. They have never understood them less.
Category: Business
Stop measuring what happened. Start measuring how your customers feel.
Your Conversational Intelligence Dashboard: A New Kind of Business Measurement. – Official Blog Business Intelligence Your Conversational Intelligence Dashboard: A New Kind of Business Measurement. Executive Summary Your CRM measures transactions. Your analytics measure behaviour. Your NPS measures satisfaction — once a quarter, after the fact. None of them measure how your users feel —… Continue reading Stop measuring what happened. Start measuring how your customers feel.
Under the hood of Emotional Dynamics.
What Happens Inside the Machine: The Raw Interaction Stream Explained. – Official Blog Under the Hood What Happens Inside the Machine: The Raw Interaction Stream Explained. Executive Summary Most AI systems give you an answer. They hide everything else. ConsentPlace shows you the full picture. The Raw Interaction Stream — accessible directly in the live… Continue reading Under the hood of Emotional Dynamics.
How to Measure Emotional Dynamics ROI: The 3 Metrics That Matter.
How to Measure Emotional Dynamics ROI: The 3 Metrics That Matter Follow-up to Business Case How to Measure Emotional Dynamics ROI: The 3 Metrics That Matter You’ve made the business case. Leadership is bought in. Now they ask: “How do we measure success?” Executive Summary NPS. CSAT. Churn rate. All useful. All incomplete. These metrics… Continue reading How to Measure Emotional Dynamics ROI: The 3 Metrics That Matter.
The Business Case for ConsentPlace’s Emotional Dynamics.
The Business Case for ConsentPlace Emotional Dynamics Sourced & Documented · 20 Independent Sources The Business Case for ConsentPlace’s Emotional Dynamics Brand benefits, revenue impact & margin effects — evidence from peer-reviewed research, Gallup, Harvard Business Review, McKinsey, Forrester & Motista 📋 Research Brief 🏢 B2B & B2C 📊 20 Sources Cited 📅 February 2026… Continue reading The Business Case for ConsentPlace’s Emotional Dynamics.
Emotional Dynamics by Industry — Episode 4: Healthcare.
Where Trust Becomes Safety This article is part of our series Emotional Dynamics by Industry. After exploring Luxury, Automotive, and Finance, we now turn to a sector where emotional understanding is not a differentiator — it is a responsibility. Healthcare. Because in healthcare, trust doesn’t just influence decisions. Trust protects lives. The healthcare reality: digital care, human vulnerability Healthcare… Continue reading Emotional Dynamics by Industry — Episode 4: Healthcare.
Emotional Dynamics by Industry — Episode 3: Finance.
This article is part of our series Emotional Dynamics by Industry. After exploring how Emotional Dynamics transforms Luxury and Automotive, we now turn to the industry where trust is not a differentiator — but the product itself: Finance. Finance: Where Trust Is the Product and Emotional Dynamics Is the Infrastructure. In finance, nothing is more valuable than trust. Not… Continue reading Emotional Dynamics by Industry — Episode 3: Finance.
Emotional Dynamics by Industry — Episode 2: Automotive.
Welcome to this 2nd episode of Emotional Dynamics by Industry on Automotive (Last week’s episode was Luxury) Why the Next Car Purchase Will Be Won on Trust, Not Specs Automotive is entering a new era. Not because vehicles are changing. Because buyers are changing. In 2026, most car decisions begin — and often end — online.… Continue reading Emotional Dynamics by Industry — Episode 2: Automotive.
Why Human–Machine Interactions Can No Longer Be Emotionally Blind.
I’m convinced of one thing: “human–machine interactions are becoming the primary space where decisions are made.“ Not someday. Right now. Trusting a brand. Giving consent. Accepting an offer. Moving forward — or walking away. These moments increasingly happen through interfaces powered by AI. And yet, something fundamental is still missing. The Real Problem with AI… Continue reading Why Human–Machine Interactions Can No Longer Be Emotionally Blind.
When Harvard Confirms What Marketing Has Missed: Emotional Intelligence Is Now a Strategic Advantage.
For decades, marketing leaders have been optimizing behavior — clicks, funnels, attribution models. But Harvard’s latest research highlights a shift far bigger than any martech innovation. In a world defined by stress, uncertainty, and emotional overload, the next competitive advantage is not data volume. It’s emotional intelligence. In the Harvard Gazette article, researchers describe emotional… Continue reading When Harvard Confirms What Marketing Has Missed: Emotional Intelligence Is Now a Strategic Advantage.